There are many situations in which car owners need to know their rights
California lemon law. For example, let’s say you just spent thousands on a new car and
the transmission starts lurching and hesitating after a few thousand miles.
You bring it back to the dealer and instead of being told “we’ll
fix it right away” what you hear instead is “the manufacturer
is working on a solution” or “there’s supposed to be
some new software to resolve that problem (at some unspecified future
date).” Many consumers have found themselves in this predicament.
What’s wrong with this picture? Behind every new model are thousands
of hours of research and development. One would think that prior to being
put on the market the manufacturer would have all these problems worked
out. But new motor vehicles are complex and apparently development and
research does not always spend the time necessary to test their goods
completely before putting them on the market.
Fortunately, under California lemon law and the laws of most other states,
this scenario remains the automaker’s problem and not yours. The
manufacturer is entitled to a reasonable opportunity to repair your vehicle,
whether they have a fix or not. Opportunity is the operative word. If
you present the vehicle for repairs and they do not have a fix, be sure
to document your visit as this counts as an opportunity for them to get
it right. After a reasonable number of these chances to get it right,
and failing to do so, and providing it is a “substantial”
defect, the manufacturer now has a duty to buy your vehicle back. “We
don’t know how to fix it yet” is not a valid excuse. Contact
a lemon law attorney to find out more about solutions that actually work.