I note from a recent article that Maytag, the appliance people, are issuing
a recall for some of its washing machines. It looks like the “Maytag
Man” isn’t going to be able to lay around on his duff eating
Twinkies, watching day-time soaps waiting for something to go wrong with
their washing machines.
At Norman Taylor & Associates we wrote the book on
Lemon law. Every day we see defective automobiles and trucks. Many of the manufactures
are issuing recalls and TSB’s (Technical Service Bulletins) on a
weekly basis. Here’s the connection. If you hear manufacturers of
any mechanical or electro-mechanical device spouting on about how their
products never have problems, please feel free to roll your eyes and do
that, “cover your mouth and cough while mouthing &*&&^#!”
Manufacturing perfection isn’t in the cards, no matter who the manufacturer
is. As the British would say, “it just isn’t on.” Statistics,
a branch of mathematics dealing with chance and probability, absolutely
predicts that if you make enough of anything some of them will be defective.
There is even a good chance that if you manufacture tens of thousands,
even millions of the same thing there will be a disproportionate number
of defective products.
High-volume manufacturing is what makes
Lemon Law cases and gets the Maytag Man out there repairing washing machines and
handling recalls. Sorry Mr. Maytag Man the vacation is over, you’ll
have to tape your favorite episodes of the All My Children.