Every state in the US has consumer protection laws. The Lemon Law, often
thought to be only for vehicles, in fact applies to any goods bought for
personal use. California has one off the best Lemon Laws
When you purchase a car in California – whether new or used - you
have the right to expect it to be reliable. If you find that the vehicle
has a defect that can’t be repaired then it might be a lemon.
The law applies to automobiles that are purchased for personal family or
household purposes, but can also apply to a business vehicle as long as
5 or less vehicles are registered to the consumer. In the case of other
goods, such as RVs or motorcycles, boats, etc., the lemon law applies
where the goods were purchased primarily for personal family or household purposes.
It does not apply to
• Vehicles not registered because they are driven off road
• Vehicles that have been abused
Norman Taylor has been a consumer advocate in California for more than
twenty five years and has dealt with thousands of these cases.
“The first step is to read your warranty very carefully and note
what it covers,” advises Taylor. “Take the car back to the
dealer and let them know about the problem. Keep copies of all service
receipts or repair orders. Take notes of any conversation you have with
the dealer or manufacturer about the problem or defect, whether it is
in person or on the phone. Keep track of all attempts to repair the defect,
with dates and actions taken. If you send a letter to the manufacturer,
keep a copy and send it by certified mail.”
"If you get no satisfaction it’s time to move to the next level
– go to an experienced lemon law attorney," adds Taylor. "
I would never recommend going to ‘arbitration’ programs offered
by manufacturers. A majority of the time they do not follow the law, or
award the remedy the consumer should actually receive. Similarly, I have
never known the Department of Consumer Affairs of the state to be of much
assistance to consumers in this area. Delay is on the side of the manufacturer
that sold you the lemon. They will use the above systems to delay and
to wear you down."
About Norman Taylor & Associates
Norman Taylor & Associates has been assisting consumers since 1987.
Our goal is to provide individuals who have the misfortune of purchasing
a defective vehicle or goods, and who have recourse under the Lemon Law,
with the highest quality legal representation. With a twenty-three year
history of successful cases, Norman Taylor & Associates has established
its reputation as a firm of consumer advocates that gets the job done.
We represent California residents of Los Angeles, Orange, Riverside, San
Bernardino, Ventura and Santa Barbara counties.
Norman Taylor studied engineering at Arizona State University as an undergraduate.
He attended Glendale School of Law, graduated and passed the Bar in 1986.
Aside from advocating consumer rights he volunteers for international
human rights efforts and sponsors drug education speakers in the public