Chrysler


Thursday, July 2nd, 2009

California Lemon Law- June Car Sales: A Lesson for Chrysler?

The last few months have been quite eventful for California Lemon Law advocates and consumers alike. The downward trend in sales, bailouts and bankruptcy proceedings were contributing factors. The June sales figures are in and while the news isn’t good, there are signs that the market is beginning to stabilize. Of the automakers with a major presence in the U.S., Ford showed the best results with sales dropping only 10.7% compared to last June and reporting a gain in market share. Overall, the drop in sales reported by all manufacturers was 27.7% – almost exactly the same as Toyota. General Motors and Honda were worse than average at 33 and 30 percent respectively. The big loser was Chrysler whose sales plummeted a whopping 42 percent.

Most analysts figured that the GM and Chrysler bankruptcies would hurt their sales and it appears that the experts were right. Ford, on the other hand, seems to have won a lot of consumer confidence by refusing government bailouts and remaining self-sufficient.

Chrysler fared much worse than GM, at least on a one-month basis and a good question is why the difference? There is probably not a single answer. One reason might be in how the two manufacturers have dealt with warranty matters (i.e. demands for buybacks under the California lemon law and other state lemon laws) while under bankruptcy court protection. Early in the process, GM got court approval to continue to honor warranty claims as it always had. Chrysler, on the other hand, created a lot of ill will and bad publicity by bouncing settlement checks. It has tried to use the bankruptcy to change the terms of settlements previously agreed to. Did the public conclude that Chrysler was using the bankruptcy to hide from its responsibilities? Hard to tell for sure, but one thing is certain. Your rights to warranty protection are an essential part of car ownership. When these are threatened, you should request legal assistance and consider taking your future business elsewhere.

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Thursday, June 11th, 2009

Lemon Law Claims Post Chrysler & GM Chapter 11

Auto sales began a serious slide in the spring of 2008 and by the fall, several manufacturers were down as much as 30% from the prior year. What if anything will this mean to the consumers in their future lemon law claims?

A hint of what may become the prevailing attitude amongst manufacturers happened during the recent Chrysler bankruptcy proceedings. It appeared as though all outstanding lemon law claims and the bouncing checks were going to be swept up and discharged in the bankruptcy leaving many lemon owners out in the cold. There was a public uproar carried by various consumer groups speaking on behalf of those who had purchased a lemon, went through the process and were poised for their refund. The media was such that it gave Chrysler a black eye, and in what appeared to a  PR effort to secure a future with the buying public the “New Chrysler” switched its course and decided to honor the outstanding lemon law claims.

Just prior to GM’s recent bankruptcy filing I was informed by someone in a position to know that GM did nto want to make the same mistake Chrysler did by giving the appearance that it didn’t give a hoot about its buying public or those stuck with a lemon. I took this to mean GM is already looking to the future with a message they will stand behind their product, which includes honoring the lemon law.

Auto manufacturers in this country will survive only if they deliver a high quality product and stellar service. No manufacturer is immune from producing a bad one every now and then. It is the nature of mass production. So when it does happen, manufacturers are smart to stand behind their product and “exchange in abundance” with their public by honoring lemon law claims. Gone should be the days when a consumer has to fight to get what the manufacturer promised at the time of sale; a vheicle free of defects for a given term.

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Monday, June 8th, 2009

Lemon Law Future for Chrysler- Will Chrysler Honor its Lemon Law and Warranty Claims?

Good news for Chrysler consumers. U.S. customers of the new Chrysler to emerge from bankruptcy will be covered by lemon law rights according to the agreement reached by Chrysler and Fiat. Warranty promises will be honored as originally intended.

Under most states lemon laws, a manufacturer is suppose to either buy back or replace a lemon vehicle where the consumer has given the manufacturer a reasonable opportunity to repair a major problem.

Prior to the agreement reached between Chrysler and Fiat it was unclear how consumers who had initiated claims under the lemon law would be affected by the bankruptcy. Some consumers who had requested refunds on their “lemons” had been issued checks that bounced because of the bankruptcy filing. After many protests by consumer groups and attorneys on behalf of consumers, Chrysler said it immediately requested and received approval from the court to honor warranties in the bankruptcy case. The court decided that all warranty and lemon law obligations will be assumed by the new company after the clsoe of the transaction between Chrysler and Fiat.

Chrysler consumers can now rest easy knowing their warranty is intact and they will still have rights to seek a refund or replacement under the lemon law if they find they have purchased a lemon, whether it was prior to the bankruptcy, during or after.

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