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Lemon Law Book » Chapter 1: Page 7
Chapter 1: A New Car Lemon Story
Stalled on the freeway: white knuckles, white hair, and possibly much worse!
Customer service people "seem" so helpful, but nothing happens.
The car was towed to the dealership. The next day, Mr. Jones decided to call the manufacturer’s toll-free number. He described the problems to a customer service agent.11 She seemed very sympathetic and suggested that Mr. Jones take the car to a different dealership.
Date: 1/14
Mileage = 12,020
Days in Shop = 2
Total Days in Shop = 23
Bells and whistles should go off if, for any reason, the dealer doesn’t write a repair order.
Mr. Jones called the service writer at the selling dealership and told him what the manufacturer’s customer service agent suggested. The service writer said, "Fine. We couldn’t find anything wrong anyway."12 Mrs. Jones picked up the vehicle, but the dealership did not give her a repair order. When she asked about it, the service writer told her, "We didn’t do anything."13
11. See chapter 7, 93, The Glad Hand.
12. See chapter 7, 89, No Problem Found.
13. See chapter 7, 92, No Repair Order Is Written.