Chapter 12: Litigation

In states with civil penalties, the manufacturer faces a much more unpleasant prospect if it loses at trial. The threat of having to pay two or three times as much is a strong incentive for manufacturers to settle lemon law claims voluntarily. The consumers get what they deserve, no less, and the manufacturers pay what they owe, no more. Everybody wins.

If more lemon laws included civil penalty provisions, manufacturers might hesitate a little more before putting consumers through the full gauntlet. The only other thing that can negate the gauntlet is an informed public. I hope this book has that effect.

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