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Lemon Law Book » Chapter 6: Page 17
Chapter 6: Manufacturer-Dealership Relationship
Slashing Training Budgets
Cutting back on training is like treating a headache by shooting yourself in the foot.
There isn’t a dealership in the United States today that doesn’t have serious problems finding and keeping competent technicians. Yet training budgets rarely seem adequate to address that need. Cutting training budgets is just another shortsighted approach that, in the end, causes more problems than it solves.
Medicine uses the word iatrogenic to describe a medical problem caused by the doctor or the treatment. How many of your car’s problems were caused by an under-trained technician?
Poorly trained technicians can be as much of a problem as defects in a new vehicle. They can prolong, and even aggravate, any problem that was manufactured into the car originally. Worse, they can cause problems where none previously existed. Vehicle complexity alone makes higher levels of training essential.
It’s stupid and cruel to order a mechanic to do work he or she hasn’t been trained to do.
There’s a difference between a technician and a mechanic. It’s called training.