Chapter 7: The Gauntlet

"It is a tale told by an idiot, full of sound and fury, signifying nothing." -William Shakespeare, Macbeth

"If You Can’t Fix Their Car, Fix Their Head"

Believe it or not, this is an actual quote from a service manager at a large automobile dealership.

Can’t Fix Car, Fix head
"It’s easy, Joe. If you can’t fix their car, fix their head.
Tell him, ‘No problem found,’ again.
That’ll drive them crazy every time."

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