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"I chose your firm because everyone I spoke to said you are known as the authorities on California Lemon Law. The service you provide reflects this."
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What is a Lemon Car?
Check to see if any of these options apply to your car.
If they do, you may have a case:
- rough idle
- transmission
- rough shifting
- stalling
- check engine light on
- vehicle surges
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 Lemon Law Wins
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Precedent Setting Lemon Law Wins
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DO I SHOOT THE MANUFACTURER OR THE DEALER?
Anger is unhealthy, very unhealthy: that is physically unhealthy. Anger without a proper target is the worst sort. It’s like shooting a rifle at the Pacific Ocean. The ocean is vast and the bullet small. It is as significant a single grain of sand on a very large beach.
When you have been wronged by an organization, large or small, wasting your anger on the organization is futile. Remember the Enron debacle? Enron didn’t go to jail; executives who worked at Enron went to jail. Skilling, Fastow and others are real people. Have you ever heard someone say how he or she hates the IRS? Doesn’t make sense. IRS is just three letters. In any other sequence these letters wouldn’t mean much at all. It doesn’t compute to hate a symbol. It is far better to find the person.
Behind every activity, every organization there is a person or persons. Enron is just a name. If you get a sign made expressing your dissatisfaction with Ford or GMC, and march back and forth in front of their factory, you may get some sense of satisfaction simply because you are doing something rather than sitting helpless in the middle of it all. However, if you have an actual person or persons toward whom you can direct your anger or dissatisfaction, this is much healthier. Don’t shoot the arrow at the air, there’s just too damn much air. Shoot it at a target, it’s much more satisfying.
People make decisions: good ones and bad ones, hurtful decisions and uplifting decisions. Enron, GE, Ford, GMC and Toyota have not made one decision in their entire history. Decisions start with ideas in the minds of men and women, and are communicated and put into the world by other people.
Let’s come to the heart of the matter. You discover over time that you have a defective automobile that neither the dealership nor the manufacturer can correct, or worse, want to correct. Without knowing it you entered the Lemon Car gauntlet. This is a terrible ordeal because you can find no logical reason for them (whoever they are) to treat you with such contempt, bad manners, bad faith and really bewildering meanness. Once have got on this emotional roller coaster you may look about for someone on whom to vent your wrath. The first person available is probably the service writer at the dealership. Or perhaps you go to the fellow who sold it to you. Maybe you even go to the manager of the dealership. After several fruitless tries with these people, several things may happen. You may give up, say to hell with it and trade up for a new car. You may keep taking the defective vehicle back to the dealer in the hope that somehow they will actually fix it. You may think about hiring Guido Palpitizonni and his 54 oz. baseball bat and sending him down there to ACME GMC Dealership on an educational mission. Don’t do that. He won’t know who the real bad guy is any more than you do.
Yes, it is possible that the personnel at the dealership are so incompetent they couldn’t fix a skateboard. However, it is far, far more likely that the manufacturer of your nightmare made a bad car and you had the bad luck to buy it. Let’s say you call the Customer Service hotline. Every car or RV manufacturer has one. You think, finally I am talking to someone who will help me. After six months of trying to talk to this person, nothing happens, nothing is done, they don’t return your phone calls, they try to make it seem like all these problems are you fault, and you may realize that talking to a customer service person at the manufacturer is a waste of time. You’d be right. That is not where you go for help. The people have been trained to delay, avoid, charm, never commit, never admit, and finally in the end, never help.
The policy behind the misery levied onto the customer seeking help came from far up the corporate ladder. For you or I to find this person, to actually put a name to this person is damn near impossible. Where else could we point our metaphorical shotgun? How about the vendor who sold the front-end components that rattle and squeak? How about the software designer who developed the code for the engine control computer? You see? Not impossible, but close to it.
Don’t get angry, it’s not good for you, and forget revenge. Against whom would you seek revenge and be sure it is the right target? There is only one sensible thing to do. Like the Lords and Ladies of King Arthur’s time, find a champion to enter the field on your behalf. Find a good Lemon Law Attorney. He or she is trained to seek out and find the person who should be made accountable. You entered this trial on a field that was intentionally made to work against you. You need what they called in the old west, an equalizer. Find the right equalizer and you stand an excellent chance of winning.
It’s a bad idea to waste energy on hatred, period, except perhaps rap music and broccoli. The letters, I, R, and S cause nothing. People cause things. Unfortunately people can be hard to find, hard to identify. We may note in passing that the Enron scandal actually produced persons.
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Presumption and the Lemon Law