A recent nationwide survey by the Palm Beach Post that places auto woes
at the top of the list again comes as no surprise to Norman Taylor, Principal
Attorney of leading
California Lemon Law firm Norman Taylor & Associates. For many years the U.S produced and
sold around 15,000,000 new cars and trucks every year. While the current
recession has made a serious dent in these numbers, we still manufacture
and sell in the neighborhood of 11,000,000 cars and trucks per year. That’s
a lot of paperwork, a lot of contracts & leases and a lot of advertising
and of course a lot of complaints.
On July 21, 2010 the Consumer Protection Bill passed both the House and
the Senate. If one were asked what group deeply involved in finance was
completely excluded from the bill, would anyone have guessed that it was
automobile dealers all across the United States? Probably not!
Many articles and blogs have been written explaining how this happened.
It is even likely that half a dozen good conspiracy theories are floating
around. It doesn’t matter, the deed is done and the dealership lobbies
prevailed. This means that the FTC (Federal Trade Commission) writes the
rules that tell the dealerships what they can and cannot do when making
a deal with a client.
The Post’s survey includes the following categories of complaint
associated with consumer automobile experiences.
• Misrepresentations in advertising or sales of new and used cars
Defective Automobiles (also known as lemon cars)
• Faulty repairs
• Leasing and towing disputes
The people who call us usually have a painful story to tell. The anticipation
and pleasure of owning their first new car or good used vehicle has been
washed away by disappointment, frustration and loss.
What is the answer?
It depends on who you ask. If you ask the manufacturers they will tell
you that their customer service departments are perfectly capable and
willing to satisfy every possible complaint. In reality, having dealt
with these “advocates”, consumers are not convinced. Seldom
has more help been promised and less been delivered. If you ask the consumer,
he or she will tell you, just get them to stop lying; make them understand
that truth in lending means, stop lying. Convince them that treating consumers
as though they are ignorant is insulting and despicable.
A good remedy for consumers would be to contact a California lemon law
attorney or qualified attorney of your state if you think you are being
lied to, are driving a lemon car, or are given the run around.