Believe it or not, I was once a fan of Toyota and their manufacturing techniques.
Toyota, like many other manufacturers in Japan, was taught quality techniques
by an American Engineer and Statistician, Dr. W. Edwards Deming. Before
worked I in the Lemon Law, I taught Dr. Deming’s quality techniques
at manufacturing firms all through the nineties. Japan’s highest
prize for quality is called the “Deming Prize”. I am not a
Toyota fan any more.
This breaking news from an article in Automotive News is just one more
example of corporate bad behavior. “Toyota spars in U.S. court over
internal documents.” They do the same thing when we try to apply the
California Lemon Law. They really bring new meaning to the expression “stonewall”.
It’s interesting and saddening to see a once great organization lose
its way, to lose those characteristics that define is true strength. Toyota
for many years was an icon of quality manufacturing. Some people say it
is a natural phenomenon, the rise and fall of any organization, of civilizations,
even of a country. It begins and ends with ethics. They began with the
desire to hold the highest quality standard and ended in court. If I were
a less positive person I could get depressed.
The California Lemon Law was enacted to bring ethical standards to an industry
steeped in arrogance. They operated as though their size along gave them
license to be contemptuous of the individual owner. This behavior will
never win in the long run. Better to do the right thing than become another
footnote in the history or manufacturing.
I would be really interested in how you who read this feel about this deplorable