At Norman Taylor & Associates, we are passionate about helping others.
Recently, our team has encountered a number of cases involving high-end
vehicles and engine blowouts. In these cases, clients purchased vehicles
that came with a maintenance package as part of the purchase price. Their
vehicles suffered from a blown engine and their warranty for engine repair
was denied, even though a blown engine happening within the period of
one's warranty is normally covered.
Why were these claims denied? The first thing any dealership (on behalf
of the manufacturer) will look at is your
maintenance record. These clients had no record of having their oil changed in accordance
with their maintenance schedule. They all asserted that they believed
the dealership was taking care of the required maintenance each time they
brought the vehicle in for other warranty work. However, the dealer had
not performed the required maintenance and the client was stuck with a
huge bill for engine repair.
But wait a minute – the client "paid for the maintenance" when they bought the vehicle and returned regularly for other warranty
work. One would think that the dealership would be looking out for their
customer and making sure the maintenance was performed in accordance with
the required schedule.
What happened to real service? Has mediocrity become the order of the day?
In short, the dealership
makes no money performing this service so they have little incentive to actually help the customer. Whether this
is the underlying reason for their failure to act would be one of the
issues before a jury in what is otherwise a high risk case where the consumer
could possibly lose.
The consumer argues they should have received warranty coverage for their
blown engine; the dealer should have provided the maintenance that came
with the purchase and that the manufacturer has breached its warranty.
If you received a maintenance package with your vehicle purchase, take
the time to make sure the dealership adheres to the maintenance schedule.
Don't assume that the dealership will point it out to you or will
otherwise make it happen.
Take the initiative and ensure they perform it within the maintenance requirements. You can
then be safeguarded from any one saying that you failed to keep up with
your maintenance schedule and use that as an excuse to deny your warranty
If you believe that your vehicle suffered serious damage because the dealership
failed to keep up its end of the bargain, speak to an attorney from
Norman Taylor & Associates today.