Despite their innovative technology and stylish design making electric
cars better-performing and more desirable than perhaps ever before, Tesla
has been no stranger to maintenance and defect issues, particularly lately
with both their Model S and Model X vehicles suffering from serious defects
both in their components and their operating software. However, many Tesla
owners have complained heavily about the company’s customer service
essentially leaving them out to dry when it comes to repairing these problems.
This has led to immense frustration for owners, and some have turned to
lemon laws across the country to try to get their hard-earned money back
for a vehicle the company seems to have no interest in repairing.
Still other owners have taken to social media to air their grievances,
and Tesla has taken notice on all levels, including their top executives.
Recently, a Model X owner took to the popular message board Reddit to
tell the story of his falcon door opening on the freeway while traveling
at speed with their child also in the car sitting next to it.
The thread went viral and elicited more than 100,000 responses, but perhaps
none more unexpected and surprising than the one from Jon McNeill, the
President of Global Sales and Service of Tesla. McNeill invited the owner
to contact him directly and share his experience along with the VIN# of
his Model X so the issue could be directly addressed.
This level of attention from the highest echelons of the company serves
two purposes for Tesla: it demonstrates that executives are well-aware
of the issues that have plagued some owners and shows they’re working
hard to find a solution, and it quells some of the negative press and
connotations that can become associated with vehicles if serious issues
are left unaddressed for too long.
For a car as expensive as a Tesla can be, this could be a huge money-saving
tactic, as a number of lemon law claims could wind up a financial disaster
for the still relatively young automaker. The original post that went
viral insinuated that the user was considering pursuing a lemon law claim,
and the ability to prevent these claims can help save the company a lot
of money. Numerous owners have already gone this route with the much-maligned
Model X vehicles, so stopping as many claims as possible is a high priority
for the company, particularly ahead of its extremely important Model 3 launch.
Have you purchased a vehicle from a dealer that’s given you nothing
but headaches? You may have a lemon on your hands. At
Norman Taylor & Associates, we believe you deserve answers and car manufacturers deserve to be held
accountable for the vehicles they place on the road. We have successfully
recovered more than $120 million on behalf of our clients, and earned
numerous other distinctions, including selection to
California Super Lawyers®.
If you have unsuccessfully tried to repair the same problem more than twice
on your new vehicle, call Norman Taylor & Associates today at 818.244.3905
for a free consultation and find out if you have a lemon on your hands.