Blog Posts in November, 2008

You’ve heard the old adage, "If it looks like a duck, walks like a duck and quacks like a duck, it’s a duck." We would say, you might presume it’s a duck. Sure, there’s an outside chance it’s an ...

The sample data for this study was taken from approximately 100 of our most recent Lemon Law case files. Many of these cases had several of the defects listed below. The data is very recent (it covers ...

When I taught "Total Quality Management", I had Problem Solving Teams run the following exercise in selected departments. It was a successful way of finding problem areas for process improvement. This ...

In the Lemon Law, the concept of substantial impairment of the use , value or safety of a new motor vehicle to the buyer or lessee is one of the basic tests that determine the validity of a case. ...

What's the big deal with repair orders? Here's the short answer: No repair orders, no lemon law case. Just to be sure you really understand, I'll say it again: No repair orders, no lemon law case. The ...